SHIPPING INFORMATION
Orders are usually prepared within 1 to 3 working days (excluding weekends and public holidays). With every order you will receive a confirmation email, then a second email when your parcel ships, including your tracking number.
Little Pirates delivers to the United Kingdom (Northern Ireland included) and to many other countries. Some orders involve several suppliers; items are then shipped in separate parcels, each with its own tracking number.
DELIVERY TIMES
Delivery to the UK usually takes around 10 working days, and up to 15 working days in rare cases.
SHIPPING FEES
• Tracked delivery in the UK: £5.99
• VIP delivery (cover for breakage, theft and loss): £8.99
• Free tracked delivery on orders of £65 or more
• Outside the UK: international tracked delivery £8.99, VIP £10.99
Delivery fees are always shown in your basket and at checkout before you pay. Little Pirates may change these fees or run temporary offers; the fees that apply are the ones shown when you place your order.
REFUND POLICY
Our policy lasts 14 days. If 14 days have passed since your order was delivered, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as received. It must also be in its original packaging.
Items that cannot be returned:
Gift cards
To complete your return, you must present a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only a partial refund is granted (if applicable):
Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item returned more than 30 days after delivery.
DEFECTIVE ITEM(S) RECEIVED
If your order is delivered fully or partially defective, you may be eligible for a replacement or a refund of the affected item(s). To do so, please send us a message to the following email address: contact@little-pirates.co.uk, including proof of payment (a screenshot of the order confirmation email, for example) and a photo of the affected items. Please also specify in your message whether you would like a replacement or a refund.
ORDER CANCELLATION (IF APPLICABLE)
Most orders are processed within 24 hours. If you wish to cancel your order for any reason, please email us at contact@little-pirates.co.uk.
A large majority of in-stock items are processed and/or shipped within 24 hours; it is essential that you contact us during this period so we can attempt to cancel your order before it is processed and/or shipped.
No cancellation request can be taken into account if the order has already been processed.
REPLACEMENT AND STORE CREDIT (IF APPLICABLE)
Exchange your item for a different size / colour.
Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed. We recommend returning your original item for a refund and placing a new order for the desired product.
REFUND DETAILS AND STORE CREDIT
Refunds are made to your original payment method within 14 days of us receiving your returned item.
Orders that are exchanged or returned/exchanged due to manufacturer defect will not incur restocking fees. Fees will be applied to the original order and the balance will be refunded.
Only the final amount paid (after any discount) will be refunded.
Discount codes or vouchers cannot be reissued and are non-refundable.
REFUNDS (IF APPLICABLE)
Once we have received and inspected your returned item, we will send you an email to confirm receipt. We will also notify you of the approval or rejection of your refund request.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card provider, as there may be a delay before your refund is officially posted.
Then contact your bank. Processing time is often required before a refund is displayed.
If after completing all these steps you still have not received your refund, please contact us at contact@little-pirates.co.uk.
EXCHANGES (IF APPLICABLE)
We only replace an item if it is defective or damaged. If you wish to exchange it for the same item, please email us at contact@little-pirates.co.uk.
GIFTS
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. Once the returned item is received, a gift voucher will be sent by post.
If the item was not marked as a gift, or if the gift giver had the order shipped to themselves first, we will send the refund to the gift giver and they will be informed that you have returned the item.
SHIPPING RETURNS
To return a product, please email us at contact@little-pirates.co.uk.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted.
Depending on your location, the time it takes for your exchanged product to reach you may vary.
If you are returning an item worth more than £75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.